Terms of Service

The Services include the Megacosm websites at megacosm.ai, its subdomains, and related Megacosm domains, together with hosted deployments, web and desktop applications, APIs, agent interfaces, integrations with third-party tools, AI-assisted features, billing surfaces, documentation, templates, and support.

We may improve, modify, suspend, or discontinue parts of the Services. We will use reasonable efforts to avoid material disruption to paid customers, but we do not guarantee that any feature or integration will remain available unless a written order form or service-level agreement says otherwise.

Silicon Group is not a law firm and does not provide legal advice. Use of the Services does not create an attorney-client relationship.

You are responsible for all activity under accounts, credentials, invite links, agent keys, and integrations associated with your organization. You must provide accurate account information, keep credentials secure, and promptly notify us of suspected unauthorized use.

Customer administrators may invite users, assign roles, configure integrations, approve agents, set organizational rules, and otherwise control Customer's workspace. Customer is responsible for deciding which users and agents are authorized to access or act within the Services.

Megacosm may support human users, service accounts, and agents. Agent access is subject to the same authorization and permission controls as human access, plus any limits configured for the deployment.

The Services are not directed to children under 13. You may not allow anyone under 13 to use the Services. Users must have the legal capacity to agree to these Terms or must use the Services under a Customer account that is responsible for them.

"Customer Data" means content, data, files, messages, organizational representations, source text, activity history, events, policies, audit records, integration payloads, prompts, outputs, and other information submitted to or generated in the Services for Customer's workspace, excluding Silicon Group technology, templates, documentation, and aggregated or de-identified usage information.

Customer retains all rights in Customer Data. Customer grants Silicon Group a limited, non-exclusive, worldwide license to host, copy, process, transmit, display, create technical transformations of, and otherwise use Customer Data only as necessary to provide, secure, support, maintain, improve, and operate the Services; comply with law; prevent abuse; and fulfill our obligations under an applicable order form or written agreement.

Customer is responsible for Customer Data, including its accuracy, legality, and the rights and notices required to provide it to the Services. Customer represents that it has all rights, consents, and legal bases needed for Silicon Group and its service providers to process Customer Data as described in these Terms, the Privacy Policy, and any applicable data processing agreement.

Unless a written agreement says otherwise, Silicon Group will not sell Customer Data, use Customer Data for third-party targeted advertising, or authorize a third-party AI provider to train its general models on Customer Data.

We may collect usage, diagnostic, telemetry, performance, billing, security, and analytics information about use of the Services ("Usage Data"). Usage Data may include version identifiers, feature use, API calls, usage counts, error logs, timing data, and similar operational records.

We may use Usage Data to provide, secure, maintain, support, bill for, and improve the Services. We may use aggregated or de-identified information for analytics, benchmarking, product development, and business purposes, provided it does not identify Customer or any individual.

If you provide comments, ideas, suggestions, or feedback, you grant Silicon Group the right to use them without restriction or compensation, provided we do not disclose Customer's confidential information in doing so.

The Services may use artificial intelligence, machine learning, and large language model systems to draft, summarize, classify, interpret, recommend, generate, or prioritize content and actions. AI features may process Customer Data and may send relevant prompts, context, and outputs to configured AI service providers.

AI-generated outputs may be inaccurate, incomplete, offensive, unsafe, non-compliant, or unsuitable for Customer's purpose. Customer is responsible for reviewing outputs before relying on them, approving actions before they take effect where the Services require approval, and deciding whether outputs are appropriate for Customer's use.

Megacosm is designed so that executable actions are governed by Customer's configuration. Even so, Customer remains responsible for its business decisions, employment decisions, financial decisions, legal compliance, regulated workflows, and use of outputs.

The Services do not provide legal, financial, medical, tax, accounting, or other professional advice. You should consult qualified professionals for advice in those areas.

Customer may connect the Services to third-party products and services, including identity providers, communication tools, CRMs, issue trackers, payment systems, document systems, analytics tools, cloud infrastructure, AI providers, and other business systems. Customer authorizes Silicon Group to access, receive, process, and transmit information through those integrations as configured by Customer or its administrators.

Third-party services are governed by their own terms and privacy policies. We do not control third-party services and are not responsible for their acts, omissions, availability, security, or data practices. Customer is responsible for maintaining the third-party accounts, permissions, OAuth grants, API keys, and contracts required for integrations.

If Customer revokes an integration, the Services may stop receiving new data from that integration, but previously processed Customer Data may remain in the Services according to Customer's retention settings, order form, DPA, backup cycles, and applicable law.

You must not, and must not permit users or agents to:

• violate law, third-party rights, privacy rights, confidentiality obligations, export controls, sanctions, or contractual restrictions;
• submit or process data you are not authorized to use;
• use the Services to create, transmit, or store unlawful, harmful, abusive, deceptive, defamatory, discriminatory, harassing, or infringing content;
• upload malware or attempt to interfere with, overload, probe, scan, disrupt, or compromise the Services or any third-party system;
• attempt to bypass authentication, authorization, permission checks, usage limits, or other security or protective measures;
• reverse engineer, decompile, scrape, crawl, copy, resell, sublicense, or provide access to the Services except as expressly allowed by a written agreement or applicable law;
• use the Services to develop a competing product using non-public features, documentation, templates, or technical materials;
• misrepresent identity, authority, affiliations, or permissions;
• use AI features to make decisions with legal or similarly significant effects about individuals unless Customer has implemented appropriate human review, notices, lawful bases, and safeguards;
• submit payment-card data, government identifiers, health information, or other regulated sensitive data unless the applicable order form and deployment are configured and approved for that use; or
• use the Services in a way that could harm Silicon Group, other customers, service providers, or the public.

We may investigate suspected violations and may suspend or limit access when we reasonably believe suspension is necessary to protect the Services, Customer, other customers, service providers, or any third party.

Unless a written agreement expressly permits it, the Services are not intended for protected health information, payment-card data subject to PCI DSS, consumer credit information, children's data, classified information, export-controlled technical data, or other specially regulated data.

Customer must not use the Services in a way that requires Silicon Group to comply with HIPAA, GLBA, PCI DSS, FERPA, CJIS, ITAR, or similar regimes unless Silicon Group has agreed in writing to those obligations and the deployment is configured for the applicable controls. A business associate agreement, regulated-data addendum, or customer-specific vendor restrictions may be required.

Fees, subscription plans, scale caps, included credits, overage charges, payment terms, support terms, and renewal terms are stated in the applicable order form, online checkout, statement of work, or plan description.

Unless the applicable order form says otherwise:

• subscriptions renew automatically for the same term unless canceled before the renewal date;
• fees are non-refundable except as required by law or expressly stated in the order form;
• Customer is responsible for taxes other than taxes based on Silicon Group's income;
• invoices are due on the stated due date and may accrue late charges or result in suspension if unpaid; and
• plan limits, including users, workspace, integration, storage, API, support, or similar limits, may be enforced.

If any invoiced amount is not paid when due, Silicon Group may charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is lower, and may condition future renewals or order forms on shorter payment terms. If an amount remains overdue for 30 days, or 10 days for charges to be paid by credit card, Silicon Group may accelerate unpaid fee obligations and suspend the Services after at least 10 days' prior notice, unless the applicable order form says otherwise.

Megacosm may include usage credits for AI and LLM consumption. Credits may be consumed by AI-assisted and LLM-backed features. Credits are not cash, cannot be transferred, and cannot be redeemed for money. Included credits and add-on credits expire according to the applicable plan or order form. If no term is stated for purchased add-on credits, they expire 12 months after purchase. Unused credits expire when the subscription ends unless the order form says otherwise.

Trials, pilots, beta features, preview features, and no-fee use may be subject to additional limits, reduced support, and termination at any time unless a written agreement says otherwise. Unless expressly stated in a written agreement, they are provided "as is" and without indemnities, service-level commitments, support commitments, or warranties.

Silicon Group will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. The specific safeguards may vary by deployment, plan, and written agreement.

Customer is responsible for configuring user access, administrator and member permissions, integrations, usage limits, backup requirements, and regulated-data settings available to Customer.

Our Privacy Policy describes how we collect, use, disclose, and protect personal information. For Customer Data processed on behalf of Customer, the parties may enter into a data processing agreement or similar addendum. If a DPA applies and conflicts with these Terms on personal data processing, the DPA controls for that processing.

No security measure is perfect. Silicon Group does not guarantee that the Services will be error-free, uninterrupted, or immune from unauthorized access.

"Confidential Information" means non-public information disclosed by one party to the other that should reasonably be understood to be confidential, including Customer Data, non-public product plans, security information, pricing, credentials, and technical information.

The receiving party will use the disclosing party's Confidential Information only to perform under these Terms, will protect it using reasonable care, and will not disclose it except to personnel, contractors, advisors, service providers, and affiliates who need to know it and are bound by confidentiality obligations, or as required by law.

Confidential Information does not include information that is publicly available without breach, independently developed without use of the information, lawfully received from a third party without confidentiality restrictions, or already known without a duty of confidentiality.

Silicon Group and its licensors retain all rights in the Services, software, source code, documentation, templates, designs, trademarks, service marks, logos, and other technology and materials. Except for the rights expressly granted in these Terms or a written agreement, no rights are transferred.

Subject to these Terms and payment of applicable fees, Silicon Group grants Customer a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term for Customer's internal business purposes.

Customer must not use Silicon Group's trademarks, logos, product names, or branding without prior written permission. All third-party names and marks are the property of their respective owners.

Silicon Group may provide onboarding, configuration, implementation, support, training, or other professional services under an order form or statement of work. Unless a written agreement says otherwise, deliverables created by Silicon Group are part of the Services or Silicon Group technology, while Customer retains rights in Customer Data supplied for the engagement.

Silicon Group may provide support through the channels and response targets stated in the applicable plan or order form. Unless a written agreement includes a service-level commitment, the Services are provided without a guaranteed uptime, response-time, recovery-time, or recovery-point commitment.

We may perform maintenance, updates, migrations, or emergency work. We will use reasonable efforts to provide advance notice of scheduled maintenance that materially affects paid Services.

For paid Services, unless the applicable order form says otherwise, Silicon Group warrants that the paid Service will perform in all material respects as described in the applicable documentation during the subscription term when used according to these Terms and that documentation. Customer's exclusive remedy, and Silicon Group's entire liability, for breach of this limited warranty is commercially reasonable correction of the material non-conformance. This limited warranty does not apply to trials, pilots, beta features, preview features, no-fee use, third-party services, integrations controlled by Customer or a third party, or issues caused by Customer Data, Customer configuration, unauthorized use, or systems not provided by Silicon Group.

Silicon Group respects intellectual property rights. If you believe content in the Services infringes your copyright, send a notice to:

Your notice should include: identification of the copyrighted work; the location of the allegedly infringing material; your contact information; a statement that you have a good-faith belief the use is unauthorized; a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act for the owner; and your physical or electronic signature.

Customer may stop using the Services at any time and may cancel according to the applicable plan or order form. Silicon Group may suspend or terminate access if Customer breaches these Terms, fails to pay fees, creates security or legal risk, uses the Services in a way that may harm the Services, Silicon Group, another customer, a service provider, or a third party, or for any other reason.

Silicon Group may also suspend access immediately if Customer's use of the Services poses a security risk, may adversely affect the Services or another customer, or violates the Acceptable Use section. Silicon Group may suspend or terminate access on written notice if Customer becomes insolvent, ceases operating in the ordinary course, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy, reorganization, liquidation, dissolution, or similar proceedings. Where a breach is curable and does not create immediate risk, Silicon Group will use reasonable efforts to provide notice and a reasonable opportunity to cure.

Upon termination, Customer's right to use the Services ends. Silicon Group may delete or retain Customer Data according to the order form, DPA, backup cycles, legal obligations, security requirements, and internal retention policies. Sections that by their nature should survive termination survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions.

Except for the express limited warranty in the Availability, Support, and Status section or a written agreement, and to the fullest extent permitted by law, the Services are provided "as is" and "as available." Silicon Group disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and error-free operation.

Silicon Group does not warrant that the Services, AI outputs, integrations, templates, recommendations, or other materials will be accurate, complete, secure, uninterrupted, compliant with Customer's obligations, or suitable for Customer's intended use.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you. In those jurisdictions, disclaimers apply to the fullest extent permitted by law.

To the fullest extent permitted by law, Silicon Group will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost business, lost goodwill, loss of data, cost of substitute services, or business interruption, even if advised of the possibility of those damages.

To the fullest extent permitted by law, Silicon Group's total liability arising out of or relating to the Services or these Terms will not exceed the amounts Customer paid to Silicon Group for the affected Service during the 12 months before the event giving rise to liability, or 100 US dollars if no fees were paid.

The limitations in this section do not limit liability that cannot legally be limited.

Customer will defend, indemnify, and hold harmless Silicon Group and its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to Customer Data, Customer's use of the Services, Customer's integrations or third-party services, Customer's violation of these Terms, or Customer's violation of law or third- party rights.

For paid Services, Silicon Group will defend Customer against a third-party claim alleging that Customer's authorized use of the paid Service directly infringes a United States patent, copyright, trademark, or trade secret, and will pay damages finally awarded against Customer, or amounts agreed in settlement, for that claim. Silicon Group has no obligation for claims arising from Customer Data; Customer or third-party systems; combinations with products, services, data, or software not provided by Silicon Group; modifications not made by Silicon Group; use outside these Terms, the documentation, or the applicable order form; or continued use after Silicon Group provides a non-infringing alternative. If a paid Service is or may be subject to an infringement claim, Silicon Group may procure continued use, modify or replace the Service so it is non-infringing, or terminate the affected Service and refund prepaid unused fees for the affected period. This paragraph states Silicon Group's entire liability and Customer's exclusive remedy for third-party intellectual-property claims.

The indemnified party must promptly notify the indemnifying party of a claim, reasonably cooperate, and allow the indemnifying party to control the defense and settlement. The indemnifying party may not settle a claim in a way that admits fault or imposes non-monetary obligations on the indemnified party without the indemnified party's prior written consent.

We may update these Terms from time to time. We will post the updated Terms and update the effective date. If changes materially affect paid Services, we will use reasonable efforts to notify Customer. Continued use of the Services after updated Terms become effective means you accept the updated Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Delaware for disputes arising out of or relating to these Terms or the Services, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

These Terms, together with applicable order forms, statements of work, additional terms, and policies incorporated by reference, are the entire agreement between the parties regarding the Services and supersede prior agreements on that subject.

Neither party is liable for delay or failure to perform due to events beyond its reasonable control. Customer may not assign these Terms without Silicon Group's prior written consent, except to a successor in connection with a merger, reorganization, or sale of substantially all assets. Silicon Group may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets.

If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, agency, employment, fiduciary, or franchise relationship.

Silicon Group may not publicly identify Customer as a customer, or use Customer's name, logo, trademark, quote, or case study, unless Customer gives prior written permission or an applicable order form permits that use. Customer may revoke publicity permission on reasonable written notice, except for uses already printed, published, or contractually committed before revocation.